Restorative mediation is a process which allows the parties to meet with a facilitator to talk about what happened and for the responsible party to take responsibility for their actions. If appropriate, the responsible party will offer an apology and sympathy to the aggrieved party. Both parties may bring a friend, family member or supporter if desired.  After the discussion about the incident/accident, the parties and an insurance representative will talk about the harms, damages and losses suffered by the injured party and their family and will attempt to agree as to how those harms, damages and losses will be repaired.

The difference between the adversarial and restorative process